SHIPPING POLICY
Last updated: June 10, 2025
Our standard flat-rate 10% shipping fee is based on your order total. A $100 Special Care Delivery surcharge may apply to fragile and/or oversized items if applicable. Shipping fees are non-refundable.
Please call customer service at (908) 578-4184 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico, and any US islands only accessible by ferry. For international shipping information, please contact our team directly at sales@viburnumdesigns.com
In-Home Special Care Delivery - Applicable only to customers in the Metropolitan Tri-State Area & Delaware Valley regions at this time.
Some of our products are oversized, heavy, fragile or one of a kind and may require an additional $100 surcharge in order to receive the best possible delivery experience. Special Care Delivery is available to add on to an order for select items where an upgraded delivery experience is recommended.
If In-Home Special Care Delivery is selected at checkout (or otherwise requested), you will be charged an additional $100 shipping fee for one order item, $150 for two order items or a $185 fee on orders of three items or more.
When your In-Home Special Care Delivery order reaches your closest local Viburnum Home studio, you will be contacted to schedule a 4-hour delivery window to receive your order. In-Home Special Care Delivery is made Monday through Friday, 8 A.M. to 5 P.M.
As part of our In-Home Special Care Delivery Service, we will bring the item(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. We are UNABLE to move existing furniture or make any modifications to your home in order for the Viburnum Home product to be placed.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a 20% restocking fee will be deducted from your refund.
Please contact us ahead of time at (908) 578-4184 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.
Production Times
Estimated production times may vary based on products selected. All items are custom created upon ordering and may take 4-6 weeks in total production times.
Estimated Shipping Times
Estimated shipping times vary by order. The estimated shipping times below represent the approximate amount of time your order will be in transit once your order has left the factory:
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Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
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Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
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Orders sent via an In-Home Special Care Delivery Service are delivered on average 4 6 weeks after the order leaves the factory.
NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and does not include production time for out of stock or made to order items. When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary. In addition, if you elect to use our In-Home Special Care Delivery Service, you will be required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
Expedited Shipping
Expedited shipping is available on select items for an additional cost. Please email us at sales@viburnumdesigns.com to inquire about expediting your order.
NOTE: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do not accept returns on international orders.
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